Customer Service

Committed to producing high-efficiency cells and PV modules to meet the growing needs of the domestic and oversea markets

Warranty and Claim Information Form

Please fill in the Warranty and Claim Information Form

Customer data
Name of Customer:
Contract or PI No.:
Phone or Email:
Product details
Model/Item: Size:
Unit Price: Install Date:
Quantity of Damage:
Contents
Theme:
Feedback Date: Form Filler:
Contents:
Request or Hope:
Serial Numbers of the Modules:
Attachment

Add photos that reflect the real situation

Remarks

1.The serial number of the damaged component must be provided

2. When it comes to accessories, specific information such as nameplate and manufacturer should be provided

Please provide the form if you find any panel is unqualified and send the form with photos back to us. You can send the e-mail together with this form & photos of unqualified panels to afterservice@risenenergy.com and CC to Sales. And we will handle the claim as soon as possible for you

We ask for our customers’ understanding that Risen Energy cannot accept any unauthorized return shipments or transportations. Company will not take delivery of such items.

More details refer to warranty issues, please check Risen Panel Warranty Doc. Thanks for your support to Risen Energy.

Customer Service

Please fill in the Warranty and Claim Information Form

400-8291-000

Email : afterservice@risenenergy.com

Warranty and Claim Information Form

Customer data
Name of Customer:
Contract or PI No.:
Phone or Email:
Product details
Model/Item:
Size:
Unit Price:
Install Date:
Quantity of Damage:
Contents
Theme:
Feedback Date:
Form Filler:
Contents:
Request or Hope:
Serial Numbers of the Modules:
Attachment

Add photos that reflect the real situation

Remarks

1.The serial number of the damaged component must be provided

2. When it comes to accessories, specific information such as nameplate and manufacturer should be provided

Please provide the form if you find any panel is unqualified and send the form with photos back to us. You can send the e-mail together with this form & photos of unqualified panels to afterservice@risenenergy.com and CC to Sales. And we will handle the claim as soon as possible for you

We ask for our customers’ understanding that Risen Energy cannot accept any unauthorized return shipments or transportations. Company will not take delivery of such items.

More details refer to warranty issues, please check Risen Panel Warranty Doc. Thanks for your support to Risen Energy.